All Australian orders over $89 will receive FREE shipping. Orders under $89 will be charged a $10 shipping fee at checkout. All parcels are delivered using Express Post Australia. Delivery timeframes are based on averages with the postal carrier & do not include dispatch timeframes.

Orders placed within Australia will receive their delivery in 1-2 business days. Rural areas may take 3-5 business days to receive their delivery. All orders are defaulted to deliver with signature. THE SILVER COLLECTIVE will not replace or refund items which you do not receive if delivered with a proof of delivery, generally a signature or photo proof by AusPost. If you would like to change your delivery instructions, please login to your MyPost account or contact Silver Support at online@thesilvercollective.com or call (02)9550 4268.

Orders that are Returned To Sender by no fault of THE SILVER COLLECTIVE will be issued a refund upon receiving. If your order incurred a postage fee of $10, this will not be refundable. If you would like your order redelivered, this will incur an additional $10 postage fee. This can be arranged with our Silver Support team at online@thesilvercollective.com

All orders are delivered using Express Post Australia. An automated confirmation email with tracking details will be sent to you once your order has been dispatched. You may track your order by clicking the link here.

THE SILVER COLLECTIVE is not responsible for incorrect delivery details entered by the customer. All unsuccessful deliveries due to incorrect address, failure to collect parcel from LPO or the shipping address left unattended that has been returned to sender, will be issued a refund upon arrival at warehouse.

All New Zealand orders over $99 NZD will receive FREE standard shipping. Orders under $99 NZD will be charged a $15 NZD. We also offer Express Post shipping for New Zealand Orders. Orders under $99 NZD will be charged $23 NZD and for orders over $99 will be charged $8. Shipping fee is non-refundable. All orders to New Zealand are sent using Australia Post International Standard. Dispatch confirmation email will contain tracking details.

International Standard Orders delivered to New Zealand will receive their delivery in 6-10 business days in metropolitan areas. Express Post Orders to New Zealand will receive their delivery in 2-3 business days. Please allow extra time for rural areas. Delivery times are based on shipping with the assumption of no delays. THE SILVER COLLECTIVE has no control over delays caused by customs clearance, delivery disruptions due to COVID-19 and heavy rain and floods.

All orders to New Zealand are delivered using Australia Post International Standard. Parcels are received by the Local Post System in the country and signature on delivery may be required. An automated confirmation email with tracking details will be sent to you once your order has been dispatched.

Orders that are Returned To Sender by no fault of THE SILVER COLLECTIVE will be issued a refund of the purchase price deducting the postage fee paid. This includes all unsuccessful deliveries due to incorrect address, failure to collect parcel from LPO or the shipping address left unattended.  

All International orders over $100 will receive FREE shipping. Orders under $100 will be charged a $20AUD shipping fee in your local currency at checkout. Shipping fee is non-refundable. All international orders are sent using Australia Post International Standard. All orders arrive with tracking detail emailed upon dispatch.

The estimated time of delivery to all International orders is between 10-15 business days in metropolitan areas. Please allow extra time for rural areas. Delivery time are based on shipping with the assumption of no delays. THE SILVER COLLECTIVE has no control over delays caused by customs clearance, delivery disruptions due to COVID-19 and peak volume periods.

All international orders are delivered using Australia Post International Standard. Parcels are received by the Local Post System in the country and signature on delivery may be required. An automated confirmation email with tracking details will be sent to you once your order has been dispatched.

Please ensure the correct shipping address is entered for orders as THE SILVER COLLECTIVE does not take responsibility for incorrect shipping details and failure to receive customs clearance due to providing an incorrect address.

Orders that are Returned To Sender by no fault of THE SILVER COLLECTIVE will be issued a refund of the purchase price minus the postage fee paid. This includes all unsuccessful deliveries due to incorrect address, failure to collect parcel from LPO or the shipping address left unattended.  

Customers can be charged for buying and importing product into their country. THE SILVER COLLECTIVE does not take responsibility for any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these charges. Please note THE SILVER COLLECTIVE does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact Australia Post International Standard or your local customs office.

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country. We recommend contacting your local customs office prior to ordering online, so you are not surprised by any unexpected charges.

If a customer refuses to pay custom charges or left parcel unclaimed, the Local Post will attempt redelivery. If Local Post and/or team is unable to arrange a re-delivery, the parcel may be destroyed and abandoned by authorities in the receiver's country. There will be no refunds for parcels that are not claimed or refused. If the order was able to be Returned To Sender, a refund of the purchase price will be issued deducting the shipping cost. Shipping charges are non-refundable.

THE SILVER COLLECTIVE does not ship to Israel, Mexico, Russia, Sweden and Slovakia due to Import Control Systems abroad. We do not ship to PO Boxes and any US Military APO or FPO addresses.

Read full Terms and Conditions here.