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    DELIVERY TIME

    Your Parcel will leave our Warehouse within 24 hours of you placing your order, excluding weekends or public holidays. Orders received before 12pm AEST on a business day are shipped the same day, if your order is placed after this it will be dispatched the next day. Please allow for an extra day during promotional sale periods.

    AUSTRALIAN CUSTOMERS:

    Free express shipping on all orders Australia wide. Orders placed within Australia will receive their delivery in 1-2 business days. Rural areas may take 3-5 business days to receive their delivery.

    All parcels are delivered using Express Post Australia.

    You may track your order by following the link: www.auspost.com.au/track

    AUTHORITY TO LEAVE

    By selecting the box “Authority to Leave” you hereby authorise to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for the delivery. THE SILVER COLLECTIVE will not replace or refund items which you do not receive if delivered without a signature.


    Any parcels not delivered or collected from the post office will be returned to sender by Australia Post. Redelivery fee is to be paid by customer.


    INTERNATIONAL CUSTOMERS:

    Flat rate of $20 international shipping for orders under $150. Orders over $150 will receive free shipping. Cost of shipping is to be paid by customer. Estimated time of delivery is between 5-10 business days in metropolitan areas. All orders are sent using DHL eCommerce. Tracking information provided. You may track your order by following the link: www.webtrack.dhlglobalmail.com

    Custom Charges

    Customers can be charged for buying & importing product into their country. The Silver Collective does not take responsibility for any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note THE SILVER COLLECTIVE does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact DHL eCommerce & your local customs office.

    Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country. We recommend contacting your local customs office prior to ordering online, so you are not surprised by any unexpected charges.

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