DELIVERY TIME
Your Parcel will leave our Warehouse within 24 hours of you placing your order, excluding weekends or public holidays. Orders received before 2pm AEST on a business day are shipped the same day, if your order is placed after this time it will be dispatched the next day. Please allow for an extra day during promotional sale periods.
AUSTRALIAN CUSTOMERS
Free express shipping Australia wide (order must be over $20.) Orders under $20 will be charged a $10.00 shipping fee at checkout. Orders placed within Australia will receive their delivery in 1-2 business days. Rural areas may take 3-5 business days to receive their delivery.
All parcels are delivered using Express Post Australia.
You may track your order by following the link: www.auspost.com.au/track
Orders that are Returned To Sender by no fault of THE SILVER COLLECTIVE will be issued a refund of the purchase price minus a $10 postage fee. This includes all unsuccessful deliveries due to incorrect address, failure to collect parcel from LPO or the shipping address left unattended. Redelivery fee is to be paid by customer.
AUTHORITY TO LEAVE
By selecting “Authority to Leave or Safe Drop” you hereby authorise to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for the delivery. Please note requesting for your parcel to be left in a specific spot upon delivery is a merely a request and not a guarantee if the post man feels it is not safe or shielded by the weather conditions. THE SILVER COLLECTIVE will not replace or refund items which you do not receive if delivered without a signature.
NEW ZEALAND CUSTOMERS
New Zealand orders over $100 will receive free express shipping. Orders under $100 will be charged a $12.00 shipping fee in your local currency at checkout. Cost of shipping is to be paid by customer. Estimated time of delivery is between 1-3 business days in metropolitan areas. All orders to New Zealand are sent using DHL Express. Tracking information provided. Shipping charges are non-refundable.
You may track your order by following the link:
http://www.dhl.com.au/en/express/tracking.html
Delivery times are based on shipping with the assumption of no delays. THE SILVER COLLECTIVE has no control over delays caused by customs clearance.
REST OF THE WORLD
International orders over $100 will receive free express shipping. Orders under $100 will be charged a $15.00 shipping fee in your local currency at checkout. Cost of shipping is to be paid by customer. Estimated time of delivery is between 1-3 business days in metropolitan areas. All orders are sent using DHL Express. Tracking information provided. Shipping charges are non-refundable.
You may track your order by following the link: http://www.dhl.com.au/en/express/tracking.html
Delivery times are based on shipping with the assumption of no delays. THE SILVER COLLECTIVE has no control over delays caused by customs clearance.
Please note:
- THE SILVER COLLECTIVE do not ship to Mexico and Russia
- DHL do not ship to PO Boxes
- US Military: We cannot ship to US Military APO or FPO addresses.
What If My Order Is Returned To Sender?
Orders that are Returned To Sender by no fault of THE SILVER COLLECTIVE will be issued a refund of the purchase price minus the postage fee paid. This includes all unsuccessful deliveries due to incorrect address, failure to collect parcel from LPO or the shipping address left unattended.
Custom Charges
Customers can be charged for buying & importing product into their country. THE SILVER COLLECTIVE does not take responsibility for any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these charges. Please note THE SILVER COLLECTIVE does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact DHL or your local customs office.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country. We recommend contacting your local customs office prior to ordering online, so you are not surprised by any unexpected charges.
What If I Refuse The Custom Charges?
If a customer refuses to pay custom charges and received free shipping on their order (order value over $100) a refund of the purchase price will be issued minus the paid postage once the parcel is received back to our warehouse.
If an order is Returned To Sender and shipping was originally paid for, a refund of the purchase price will be issued minus the shipping cost. Shipping charges are non-refundable.