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Domestic Returns

Australia Returns Policy
 
 

Items may be returned or exchanges within 14 days from the date of purchase. Returns must be received in our warehouse within 14 days from the date of purchase to be eligible for a refund. A refund can only be processed from the original place of purchase.

Returns must be lodged through the online portal. THE SILVER COLLECTIVE does not offer free shipping if you choose to return an item. If you wish to return an item, the jewellery must not be worn or used and must be in the original packaging together with a Return Form, located on the packing slip attached to your order. THE SILVER COLLECTIVE reserves the right to deny a return if the items returned appear used, worn, damaged or scratched.

THE SILVER COLLECTIVE will not take responsibility for any damage caused during transit if the jewellery is not returned in original packaging. It is recommended that jewellery is returned using a tracking service. THE SILVER COLLECTIVE is not responsible for any loss or damage to parcels returned. SALE items purchased at markdown price, can be returned for a store credit only. This does not include full-priced items purchased using a promotional discount code

THE SILVER COLLECTIVE does not accept returns on: earrings or earring accessories due to hygiene reasons, jewellery boxes, gift with purchase and sale items marked as 'last chance'.

We do not offer free shipping if you choose to return an item. It is at the customer's expense to safely send their returns to THE SILVER COLLECTIVE and their responsibility until confirmation of receipt by our Silver Support team. Any returns that are received Returned To Sender will be charged a $10.00 postage fee to cover the cost of returning the exchanged item. If you have an order that has failed to delivery and marked as Returned To Sender, please refer to shipping information.

All returns take approximately 2-3 business days to be processed once received by our warehouse. Please allow extra time during seasonal and promotional sale periods. THE SILVER COLLECTIVE will only accept returns purchased directly from the official online store or Sydney store. Jewellery purchased from other stockists must be returned to their original place of purchase.

Exchange Policy
 
 

If the size or colour is incorrect, you may lodge an exchange request through the online portal. If you wish to exchange your piece for a different style, a store gift card will first need to be issued. From there the store gift card can be redeemed at checkout to repurchase the different style.

All returns take approximately 2-3 business days to be processed once received by our warehouse. Please allow extra time during seasonal and promotional sale periods. Postage on all exchange orders are free of cost and are sent via standard shipping with AusPost.

Store Credit
 
 

Store credit notes may be issued within 14 days of purchasing. Issue amount will be for the purchase price of the item. If a discount is used, the discount price will be issued. Discounts are not transferrable and cannot be used on a new transaction. 

To redeem your store credit, simply enter the code in the gift card and discount code field at checkout. Store credit gift cards do not have an expiry date however are non-refundable. 

In-store Returns
 
 

Any items purchased in-store can be returned back to the online warehouse for a store credit or an exchange. A refund can only be processed from the original place of purchase.

For further information regarding our returns policy or request of return form, please email Silver Support at online@thesilvercollective.com

International Returns

International Returns Policy
 
 

Items may be returned or exchanges within 21 days from the date of purchase. Returns must be received in our warehouse within 21 days from the date of purchase to be eligible for a refund. A refund can only be processed from the original place of purchase.

Returns must be lodged through the online portal. THE SILVER COLLECTIVE does not offer free shipping if you choose to return an item. If you wish to return an item, the jewellery must not be worn or used and must be in the original packaging together with a Return Form, located on the packing slip attached to your order. THE SILVER COLLECTIVE reserves the right to deny a return if the items returned appear used, worn, damaged or scratched.

THE SILVER COLLECTIVE will not take responsibility for any damage caused during transit if the jewellery is not returned in original packaging. It is recommended that jewellery is returned using a tracking service. THE SILVER COLLECTIVE is not responsible for any loss or damage to parcels returned. SALE items purchased at markdown price, can be returned for a store credit only. This does not include full-priced items purchased using a promotional discount code

THE SILVER COLLECTIVE does not accept returns on: earrings or earring accessories due to hygiene reasons, jewellery boxes, gift with purchase and sale items marked as 'last chance'.

We do not offer free shipping if you choose to return an item. It is at the customer's expense to safely send their returns to THE SILVER COLLECTIVE and their responsibility until confirmation of receipt by our Silver Support team.

All returns take approximately 2-3 business days to be processed once received by our warehouse. Please allow extra time during seasonal and promotional sale periods. THE SILVER COLLECTIVE will only accept returns purchased directly from the official online store or Sydney store. Jewellery purchased from other stockists must be returned to their original place of purchase.

Store Credit
 
 

We do not offer exchanges on International orders. However, you may return your pieces for a store credit to repurchase your items. Store credit notes may be issued within 21 days of purchasing. Issue amount will be for the purchase price of the item. If a discount is used, the discount price will be issued. Discounts are not transferrable and cannot be used on a new transaction. 

To redeem your store credit, simply enter the code in the gift card and discount code field at checkout. Store credit gift cards do not have an expiry date however are non-refundable. 

Warranty

Warranty Information
 
 

THE SILVER COLLECTIVE offers a three month manufacturers warranty with every pieces of jewellery purchased in-store and online. This warranty is effective from the date of purchase and proof of purchase must be retained for warranty to be valid. Our jewellery is of delicate nature and care must be taken when worn. It is important to follow the care instructions for your warranty to be applicable.

Warranty covers manufacturing defects, this does not include neglect, loss of item, general wear and tear, chain breakage and tarnishing. The warranty is voided if the jewellery has been bent, engraved, altered and modified, damaged by accident, misuse, and discolouration caused by foreign substances. All metals tarnish over time, however, contact with foreign substances such as hand sanitiser, cleaning agent, soap, cosmetic products, and acidic skin types can cause discolouration much faster. Tarnishing and discolourations caused by the above reasons will not be covered under this warranty.

Scratches are not considered a manufacturing defect, meaning it is not covered under warranty as they occur from everyday wear. This includes the wearing down of plated surfaces. Physical contact and friction against other hard and, or rough surfaces will cause the plated layer to wear. This is considered a general wear and tear and will not be covered under warranty.

Faulty Items
 
 

Our warranty is only valid when the issue is proven a manufacturing default by our after-sales care profession. It is at our discretion whether the faulty product will be replaced.

To make a warranty claim, please bring your proof of purchase in store, or contact our Silver Support team at online@thesilvercollective.com with your order number or proof of purchase, full name of purchaser and multiple images and description of the issue for an assessment.

Please note that wear and tear of normal use is not considered a fault. THE SILVER COLLECTIVE jewellery pieces are delicate in nature and should be handled with proper caring instructions. For further information or any enquiries, please contact our Silver Support team via online@thesilvercollective.com or call (02) 9550 4268.