Store Credit

Return your item for
110% Store Credit*

Refund

Receive a refund for any change of mind*

Size Exchange

Does not fit? We offer size exchanges.

Extended Returns Policy

Extended Returns Policy

Shop with confidence this holiday season as we are extending our returns policy. All purchases made from the 21st of November, 2022 can be returned up until the 8th of January, 2022. Request for a return here.

Shop with confidence this holiday season as we are extending our returns policy. All purchases made from the 21st of November, 2022 can be returned up until the 8th of January 2022. Request for a return here.

Return Policy

THE SILVER COLLECTIVE accept returns within 14 days for domestic orders and 21 days for all international orders from the date of purchase. We offer the options of refund, store credit, store credit 110% and size exchanges on eligible purchases. For further information, please email Silver Support

Domestic Returns
 
 

Items may be returned or exchanges within 14 days from the date of purchase. Returns must be received in our warehouse within 14 days from the date of purchase to be eligible for a refund. A refund can only be processed from the original place of purchase.

Returns must be lodged through the online portal. THE SILVER COLLECTIVE does not offer free shipping if you choose to return an item. If you wish to return an item, the jewellery must not be worn or used and must be in the original packaging, jewellery boxes must have all original packaging intact, no visible marks and scuffing and in new and saleable condition. All returned items must include a Return Form, located on the packing slip attached to your order. THE SILVER COLLECTIVE reserves the right to deny a return if the items returned appear used, worn, damaged or scratched.

THE SILVER COLLECTIVE will not take responsibility for any damage caused during transit if the jewellery is not returned in original packaging. It is recommended that jewellery is returned using a tracking service. THE SILVER COLLECTIVE is not responsible for any loss or damage to parcels returned.

SALE items purchased at markdown price, can be returned for a store credit only. This does not include full-priced items purchased using a promotional discount code. SALE items purchased with a further markdown during promotion, are treated as a clearance, or last chance sale. SALE items purchased during these promotions will not be eligible for return or exchange, unless stated on the promotional terms and conditions.

THE SILVER COLLECTIVE does not accept returns on: earrings or earring accessories due to hygiene reasons, gift with purchase and sale items marked as 'last chance'.

We do not offer free shipping if you choose to return an item. It is at the customer's expense to safely send their returns to THE SILVER COLLECTIVE and their responsibility until confirmation of receipt by our Silver Support team. Any returns that are received Returned To Sender will be charged a $10.00 postage fee to cover the cost of returning the exchanged item. If you have an order that has failed to delivery and marked as Returned To Sender, please refer to shipping information.

All returns take approximately 2-3 business days to be processed once received by our warehouse. Please allow extra time during seasonal and promotional sale periods. THE SILVER COLLECTIVE will only accept returns purchased directly from the official online store or Sydney store. Jewellery purchased from other stockists must be returned to their original place of purchase.

Exchange Policy
If the size or colour is incorrect, you may lodge an exchange request through the online portal. Size exchanges are subject to stock availability. If you wish to exchange your piece for a different style or colour, a store gift card will first need to be issued. From there the store gift card can be redeemed at checkout to repurchase the different style.

All returns take approximately 2-3 business days to be processed once received by our warehouse. Please allow extra time during seasonal and promotional sale periods.

We do not offer free shipping if you choose to return an item for an exchange. It is at the customer's expense to safely send their returns to THE SILVER COLLECTIVE and their responsibility until confirmation of receipt by our Silver Support team. Postage on all exchange orders are free of cost and are sent via standard shipping with AusPost.

Store Credit
Store credit notes may be issued within 14 days of purchasing. Issued amount will be for the purchase price of the item. If a discount is used, the discount price will be issued. Discounts are not transferrable and cannot be used on a new transaction. 

From 3rd of August 2022, 110% Store Credit will be an option if you wish to return a full-priced item. To be eligible, the resolution, "return for 110% gift card", must be selected when lodging your return online. The item must be eligible for a refund, and excludes all sale and last chance items or exchange orders. Store credit valued 110% of the purchase price of the item will be issued.

To redeem your store credit, simply enter the code in the gift card and discount code field at checkout. Store credit gift cards do not have an expiry date however are non-refundable. 

In-store Returns
Any items purchased in-store can be returned back to the online warehouse for a store credit or an exchange. A refund can only be processed from the original place of purchase.

For further information regarding our returns policy or request of return form, please email Silver Support at online@thesilvercollective.com

International Returns
 
 

Items may be returned or exchanges within 21 days from the date of purchase. Returns must be received in our warehouse within 21 days from the date of purchase to be eligible for a refund. A refund can only be processed from the original place of purchase.

From 3rd of August 2022, store credit 110% is an option if you wish to return a full-priced item. This item must be eligible for a return, and excludes sale and last chance items. Store credit valued of 110% of the purchase price of the item will be issued.

Returns must be lodged through the online portal. THE SILVER COLLECTIVE does not offer free shipping if you choose to return an item. If you wish to return an item, the jewellery must not be worn or used and must be in the original packaging, jewellery boxes must have all original packaging intact, no visible marks and scuffing and in new and saleable condition. All returned items must include a Return Form, located on the packing slip attached to your order. THE SILVER COLLECTIVE reserves the right to deny a return if the items returned appear used, worn, damaged or scratched.

THE SILVER COLLECTIVE will not take responsibility for any damage caused during transit if the jewellery is not returned in original packaging. It is recommended that jewellery is returned using a tracking service. THE SILVER COLLECTIVE is not responsible for any loss or damage to parcels returned.

SALE items purchased at markdown SALE items purchased at markdown price, can be returned for a store credit only. This does not include full-priced items purchased using a promotional discount code. SALE items purchased with a further markdown during promotion, are treated as a clearance, or last chance sale. SALE items purchased during these promotions will not be eligible for return or exchange, unless stated on the promotional terms and conditions.

THE SILVER COLLECTIVE does not accept returns on: earrings or earring accessories due to hygiene reasons, gift with purchase and sale items marked as 'last chance'.

We do not offer free shipping if you choose to return an item. It is at the customer's expense to safely send their returns to THE SILVER COLLECTIVE and their responsibility until confirmation of receipt by our Silver Support team.

All returns take approximately 2-3 business days to be processed once received by our warehouse. Please allow extra time during seasonal and promotional sale periods. THE SILVER COLLECTIVE will only accept returns purchased directly from the official online store or Sydney store. Jewellery purchased from other stockists must be returned to their original place of purchase.

Store Credit
We do not offer exchanges on International orders. However, you may return your pieces for a store credit to repurchase your items. Store credit notes may be issued within 21 days of purchasing. Issue amount will be for the purchase price of the item. If a discount is used, the discount price will be issued. Discounts are not transferrable and cannot be used on a new transaction. 

From 3rd of August 2022, 110% Store Credit will be an option if you wish to return a full-priced item. To be eligible, the resolution, "return for 110% gift card", must be selected when lodging your return online. The item must be eligible for a refund, and excludes all sale and last chance items or exchange orders. Store credit valued 110% of the purchase price of the item will be issued.

To redeem your store credit, simply enter the code in the gift card and discount code field at checkout. Store credit gift cards do not have an expiry date however are non-refundable. 

Store Credit 110%
 
 

Store Credit 110% will be an option if you wish to return a full-priced item. To be eligible, the resolution, "return for 110% gift card", must be selected when lodging your return online. We will provide you with a store credit worth 110% of the price of the product returned (the amount of the paid price plus an exta 10%). To receive this option, the item must be eligible for a return. This option is not offered to sale and last chance items, exchange orders and items purchased using a promotion code.

To redeem your store credit, simply enter the code in the gift card and discount code field at checkout. Store credit gift cards do not have an expiry date however are non-refundable. 

Returning a Gift
 
 

If you received a gift that was unsuitable, you may choose to return the item for a gift card to repurchase your choice of gift. We do not accept returns on last chance sale items, earrings and gift with purchase. Please lodge your return request using the returns portal and click 'returning a gift'. You will be required to fill in an order number and the gifter's email address or postcode. If you need assistance in locating this information, please email online@thesilvercollective.com

Warranty Information
 
 

THE SILVER COLLECTIVE offers a three month manufacturers warranty with every pieces of jewellery purchased in-store and online. This warranty is effective from the date of purchase and proof of purchase must be retained for warranty to be valid. Our jewellery is of delicate nature and care must be taken when worn. It is important to follow the care instructions for your warranty to be applicable.

Warranty covers manufacturing defects, this does not include neglect, loss of item, general wear and tear, chain breakage and tarnishing. The warranty is voided if the jewellery has been bent, engraved, altered and modified, damaged by accident, misuse, and discolouration caused by foreign substances. All metals tarnish over time, however, contact with foreign substances such as hand sanitiser, cleaning agent, soap, cosmetic products, and acidic skin types can cause discolouration much faster. Tarnishing and discolourations caused by the above reasons will not be covered under this warranty.

Scratches are not considered a manufacturing defect, meaning it is not covered under warranty as they occur from everyday wear. This includes the wearing down of plated surfaces. Physical contact and friction against other hard and, or rough surfaces will cause the plated layer to wear. This is considered a general wear and tear and will not be covered under warranty.

Faulty Items
 
 

Our warranty is only valid when the issue is proven a manufacturing default by our after-sales care profession. It is at our discretion whether the faulty product will be replaced.

To make a warranty claim, please bring your proof of purchase in store, or contact our Silver Support team at online@thesilvercollective.com with your order number or proof of purchase, full name of purchaser and multiple images and description of the issue for an assessment.

Please note that wear and tear of normal use is not considered a fault. THE SILVER COLLECTIVE jewellery pieces are delicate in nature and should be handled with proper caring instructions. For further information or any enquiries, please contact our Silver Support team via online@thesilvercollective.com or call (02) 9550 4268.