Items may be returned or exchanges within 30 days from the date of purchase. Returns must be received in our warehouse within 30 days from the date of purchase to be eligible for a refund. A refund can only be processed from the original place of purchase.
Returns must be lodged through the online portal. THE SILVER COLLECTIVE does not offer free shipping if you choose to return an item. If you wish to return an item, the jewellery must not be worn or used and must be in the original packaging, jewellery boxes must have all original packaging intact, no visible marks and scuffing and in new and saleable condition. All returned items must include a Return Form, located on the packing slip attached to your order. THE SILVER COLLECTIVE reserves the right to deny a return if the items returned appear used, worn, damaged or scratched.
THE SILVER COLLECTIVE will not take responsibility for any damage caused during transit if the jewellery is not returned in original packaging. It is recommended that jewellery is returned using a tracking service. THE SILVER COLLECTIVE is not responsible for any loss or damage to parcels returned.
SALE items purchased at markdown price, can be returned for a store credit only. This does not include full-priced items purchased using a promotional discount code. SALE items purchased with a further markdown during promotion, are treated as a clearance, or last chance sale. SALE items purchased during these promotions will not be eligible for return or exchange, unless stated on the promotional terms and conditions. Any items bought as part of the Sample Collection or SAMPLE SALE cannot be returned for a refund, store credit or exchange.
THE SILVER COLLECTIVE does not accept returns on: earrings or earring accessories due to hygiene reasons, gift with purchase, samples and sale items marked as 'last chance'.
We do not offer free shipping if you choose to return an item. It is at the customer's expense to safely send their returns to THE SILVER COLLECTIVE and their responsibility until confirmation of receipt by our Silver Support team. Any returns that are received Returned To Sender will be charged a $10.00 postage fee to cover the cost of returning the exchanged item. If you have an order that has failed to delivery and marked as Returned To Sender, please refer to shipping information.
All returns take approximately 2-3 business days to be processed once received by our warehouse. Please allow extra time during seasonal and promotional sale periods. THE SILVER COLLECTIVE will only accept returns purchased directly from the official online store or Sydney store. Jewellery purchased from other stockists must be returned to their original place of purchase.
If the size or colour is incorrect, you may lodge an exchange request through the online portal. Size exchanges are subject to stock availability. If you wish to exchange your piece for a different style or colour, a store gift card will first need to be issued. From there the store gift card can be redeemed at checkout to repurchase the different style.
All returns take approximately 2-3 business days to be processed once received by our warehouse. Please allow extra time during seasonal and promotional sale periods.
We do not offer free shipping if you choose to return an item for an exchange. It is at the customer's expense to safely send their returns to THE SILVER COLLECTIVE and their responsibility until confirmation of receipt by our Silver Support team. Postage on all exchange orders are free of cost and are sent via standard shipping with AusPost.
Store credit notes may be issued within 30 days of purchasing. Issued amount will be for the purchase price of the item. If a discount is used, the discount price will be issued. Discounts are not transferrable and cannot be used on a new transaction.
We also offer 110% Store Credit if you wish to return a full-priced item. To be eligible, the resolution, "return for 110% gift card", must be selected when lodging your return online. The item must be eligible for a refund, and excludes all sale and last chance items or exchange orders. Store credit valued 110% of the purchase price of the item will be issued.
To redeem your store credit, simply enter the code in the gift card and discount code field at checkout. Store credit gift cards do not have an expiry date however are non-refundable.
Any items purchased in-store can be returned back to the online warehouse for a store credit or an exchange. A refund can only be processed from the original place of purchase.
For further information regarding our returns policy or request of return form, please email Silver Support at firstname.lastname@example.org