Items may be returned or exchanges within 30 days from the date of purchase. Returns must be received in our warehouse within 30 days from the date of purchase to be eligible for a refund. A refund can only be processed from the original place of purchase.

Returns must be lodged through the online portal. THE SILVER COLLECTIVE does not offer free shipping if you choose to return an item. If you wish to return an item, the jewellery must not be worn or used and must be in the original packaging, jewellery boxes must have all original packaging intact, no visible marks and scuffing and in new and saleable condition. All returned items must include a Return Form, located on the packing slip attached to your order. THE SILVER COLLECTIVE reserves the right to deny a return if the items returned appear used, worn, damaged or scratched.

THE SILVER COLLECTIVE will not take responsibility for any damage caused during transit if the jewellery is not returned in original packaging. It is recommended that jewellery is returned using a tracking service. THE SILVER COLLECTIVE is not responsible for any loss or damage to parcels returned.

SALE items purchased at markdown price, can be returned for a store credit only. This does not include full-priced items purchased using a promotional discount code. SALE items purchased with a further markdown during promotion, are treated as a clearance, or last chance sale. SALE items purchased during these promotions will not be eligible for return or exchange, unless stated on the promotional terms and conditions. Any items bought as part of the Sample Collection or SAMPLE SALE cannot be returned for a refund, store credit or exchange.

THE SILVER COLLECTIVE does not accept returns on: Custom Charm Necklaces, earrings or earring accessories due to hygiene reasons, gift with purchase, samples and sale items marked as 'last chance'.

We do not offer free shipping if you choose to return an item. It is at the customer's expense to safely send their returns to THE SILVER COLLECTIVE and their responsibility until confirmation of receipt by our Silver Support team. Any returns that are received Returned To Sender will be charged a $10.00 postage fee to cover the cost of returning the exchanged item. If you have an order that has failed to delivery and marked as Returned To Sender, please refer to shipping information.

All returns take approximately 2-3 business days to be processed once received by our warehouse. Please allow extra time during seasonal and promotional sale periods. THE SILVER COLLECTIVE will only accept returns purchased directly from the official online store or Sydney store. Jewellery purchased from other stockists must be returned to their original place of purchase.

Exchange Policy
If the size or colour is incorrect, you may lodge an exchange request through the online portal. Size exchanges are subject to stock availability. If you wish to exchange your piece for a different style or colour, a store credit will first need to be issued. From there the store credit can be redeemed at checkout to repurchase the different style.

All returns take approximately 2-3 business days to be processed once received by our warehouse. Please allow extra time during seasonal and promotional sale periods.

We do not offer free shipping if you choose to return an item for an exchange. It is at the customer's expense to safely send their returns to THE SILVER COLLECTIVE and their responsibility until confirmation of receipt by our Silver Support team. Postage on all exchange orders are free of cost and are sent via standard shipping with AusPost.

Store Credit
Store credit notes may be issued within 30 days of purchasing. Issued amount will be for the purchase price of the item. If a discount is used, the discount price will be issued. Discounts are not transferrable and cannot be used on a new transaction. 

We also offer 110% Store Credit if you wish to return a full-priced item. To be eligible, the resolution, "return for 110% gift card", must be selected when lodging your return online. The item must be eligible for a refund, and excludes all sale and last chance items or exchange orders. Store credit valued 110% of the purchase price of the item will be issued.

Store credits are automatically applied to your purchase if you are signed in to your customer account. If you do not have an account, simply enter the code emailed to you in the gift card and discount code field at checkout. Store credits have a 3 year expiry date and are non-refundable. 

In-store Returns
Any items purchased in-store can be returned back to the online warehouse for a store credit or an exchange. A refund can only be processed from the original place of purchase. Store issued credits can be used online and in-store. The code will need to be entered in the discount code and gift card field to redeem.

For further information regarding our returns policy or request of return form, please email Silver Support at online@thesilvercollective.com

Items may be returned for a store credit or refund within 30 days from the date of purchase. We do not offer exchanges on International orders. Returns must be received in our warehouse within 30 days from the date of purchase to be eligible for a refund. A refund can only be processed from the original place of purchase.

We also offer 110% Store Credit if you wish to return a full-priced item. This item must be eligible for a return, and excludes sale and last chance items. Store credit valued of 110% of the purchase price of the item will be issued.

THE SILVER COLLECTIVE does not offer free shipping if you choose to return an item. If you wish to return an item, the jewellery must not be worn or used and must be in the original packaging, jewellery boxes must have all original packaging intact, no visible marks and scuffing and in new and saleable condition. All returned items must include a Return Form, located on the packing slip attached to your order. THE SILVER COLLECTIVE reserves the right to deny a return if the items returned appear used, worn, damaged or scratched.

THE SILVER COLLECTIVE will not take responsibility for any damage caused during transit if the jewellery is not returned in original packaging. It is recommended that jewellery is returned using a tracking service. THE SILVER COLLECTIVE is not responsible for any loss or damage to parcels returned.

SALE items purchased at markdown price, can be returned for a store credit only. This does not include full-priced items purchased using a promotional discount code. SALE items purchased with a further markdown during promotion, are treated as a clearance, or last chance sale. SALE items purchased during these promotions will not be eligible for return or exchange, unless stated on the promotional terms and conditions. Any items bought as part of the Sample Collection or SAMPLE SALE cannot be returned for a refund, store credit or exchange.

THE SILVER COLLECTIVE does not accept returns on: Custom Charm Necklaces, earrings or earring accessories due to hygiene reasons, gift with purchase, samples and sale items marked as 'last chance'.

We do not offer free shipping if you choose to return an item. It is at the customer's expense to safely send their returns to THE SILVER COLLECTIVE and their responsibility until confirmation of receipt by our Silver Support team.

All returns take approximately 2-3 business days to be processed once received by our warehouse. Please allow extra time during seasonal and promotional sale periods. THE SILVER COLLECTIVE will only accept returns purchased directly from the official online store or Sydney store. Jewellery purchased from other stockists must be returned to their original place of purchase.

Store Credit
We do not offer exchanges on International orders. However, you may return your pieces for a store credit to repurchase your items. Store credit notes may be issued within 30 days of purchasing. Issue amount will be for the purchase price of the item. If a discount is used, the discount price will be issued. Discounts are not transferrable and cannot be used on a new transaction. 

We also offer 110% Store Credit if you wish to return a full-priced item. To be eligible, the resolution, "return for 110% gift card", must be selected when lodging your return online. The item must be eligible for a refund, and excludes all sale, samples, last chance items or exchange orders. Store credit valued 110% of the purchase price of the item will be issued.

Store credits are automatically applied to your next purchase if you are signed in to your account. If you do not have an account, simply enter the code emailed to you in the gift card and discount code field at checkout. Store credit have a 3 year expiry date and are non-refundable. 

Store Credit 110% will be an option if you wish to return a full-priced item. To be eligible, the resolution, "return for 110% gift card", must be selected when lodging your return online. We will provide you with a store credit worth 110% of the price of the product returned (the amount of the paid price plus an extra 10%). To receive this option, the item must be eligible for a return. This option is not offered to sale, samples and last chance items, exchange orders and items purchased using a promotion code.

Store credits are automatically applied to your purchase if you are signed in to your customer account. If you do not have an account, simply enter the code in the gift card and discount code field at checkout. Store credits have a 3 year expiry date and are are non-refundable. 

The following items cannot be returned:

• Custom Charm Necklaces
• Earrings
• Earring Accessories
• SALE items
• Gift With Purchase Items

Items purchased at full priced and returned within the 30 day period are eligible to receive a 110% store credit on that item. Items are not eligible if purchased with a discount code or discounted with a voucher.

You can return items purchased online to the one of our Sydney Boutiques for an exchange or store credit within 30 days*. Refunds can only be issued from the point of purchase and must be returned to the warehouse to be eligible for a refund.

If we receive an item back to us which is not eligible for a return, the item will be sent back to you at your cost. A $10 shipping fee will be invoiced to you through email. It is the consumers responsibility to understand terms and conditions of purchase. Our Returns policy can be found here. Our Promotional Terms and Conditions can be found here.

Attn: Returns

Building 1, Level 1

1-7 Unwins Bridge Road, St Peters

NSW 2044 Australia

We do not recommend sending your return via untracked mail is not guaranteed to be delivered back to our warehouse prior to the 30 day return period.

THE SILVER COLLECTIVE will not take responsibility for any damage caused during transit if the jewellery is not returned in original packaging. It is recommended that jewellery is returned using a tracking service. THE SILVER COLLECTIVE is not responsible for any loss or damage to parcels returned.

Please allow up to 3 business days for our team to process your return once we receive it back to our warehouse. You will receive. anew order confirmation once your exchange order has been created.

SALE items can be returned for a store credit only within 30 days unless specified otherwise.

THE SILVER COLLECTIVE offers a 6-month manufacturers warranty from the date of purchase.

Full details can be found here.

We are sorry to hear you were accidentally sent the incorrect item! All care is taken to ensure you receive your correct order however mistakes happen from time to time.

Please email Silver Support your order number and images of the item you received and we will rectify this for you!

online@thesilvercollective.com

You are welcome to drop off your return with the completed return form to our HQ in St Peters. Please note, your return will not be actioned on the spot and may take 1-2 business days to be processed. First time exchanges will be shipped back to you free of charge.