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General

What is your jewellery made of?
 
 

All jewellery from THE SILVER COLLECTIVE is made from 925 Sterling Silver and plated in Rhodium, Gold & Rose Gold. All our Sterling Silver jewellery is lead and nickel free.

How can I contact Silver Support?
 
 

Get in touch with us via email by contacting online@thesilvercollective.com. We'll get back to you within 1 business day! You can also contact us through Facebook Live Chat.

What currency are the prices listed?
 
 

Our prices are listed in your local currency AUD, CAD, NZD and USD. For all other countries, the currency listed will be USD. THE SILVER COLLECTIVE is not responsible for varying currency conversion rates charged by customers’ banks.

When will you have promotions or sales?
 
 

We suggest following THE SILVER COLLECTIVE on Instagram @thesilvercollective or subscribe to our mailing list to keep up to date with our promotions and offers.

Can I combine discount codes?
 
 

A limit of one discount code may be applied to each transaction. Discount codes cannot be used in conjunction with any other offers.

Do the Earrings come as Singles or in a Pair?
 
 

All earrings are sold as a pair unless stated otherwise.

Do you offer gift wrapping?
 
 

Yes, Gift Wrapping is available to purchase. You can select Gift Wrapping at checkout and select which items you would like to be gift wrapped.

My Order

Can I change my order?
 
 

Unfortunately, we are unable to cancel or amend orders once they have been processed. We do offer returns for an exchange, refund or store credit, please find further details regarding our Returns Policy here. Customers must provide THE SILVER COLLECTIVE with complete and accurate details when making purchases. THE SILVER COLLECTIVE is not liable if we are given an incorrect delivery address at the time of purchase or returned goods. Any additional expenses in correcting the order are the responsibility of the customer.

How do I know what size I am?
 
 

All measurements can be found in the item’s product descriptions. Find your perfect fit with our Ring Size Guide Here.

What if an item is sold out?
 
 

Most items will be restocked unless it is discontinued or limited edition. You can sign up to be notified when the product becomes available.

Received damaged or incorrect item?
 
 

We strive to provide quality jewellery and hope you never receive a faulty or damaged item. Unfortunately, these issues can sometimes arise, and we do our best to resolve the issue as soon as possible.

If you have received a faulty or incorrect item, please contact Silver Support as soon as you receive your order. Our after-sales team will guide you through the process of resolving the issue. Please contact the team via email with images of the damage or fault so that it can be assessed further.

When does my order ship out?
 
 

Orders are processed on business days and are dispatched the same day for all orders made before 2pm (Monday through Friday) excluding public holidays in New South Wales, Australia. Customers will be provided with tracking numbers once orders are shipped out. For shipping times and costs, please see our Shipping page.

Why has my order been cancelled?
 
 

After placing an order you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract. Orders may be cancelled at any time due to an inability to authorise a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by THE SILVER COLLECTIVE. In addition, THE SILVER COLLECTIVE reserves the right to decline or cancel any such orders. We take a firm stance against credit card fraud. If your transaction is flagged in our system (suspected fraud), we will check your order by phoning you on the given number or email to ensure that the purchase has been made by the credit cardholder. If we find anyone trying to use another person’s details, THE SILVER COLLECTIVE will report all transaction information to the Australian Federal Police and banking authorities.

Can my order be left at the door?
 
 

By selecting the box “Authority to Leave” you hereby authorise to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for the delivery. THE SILVER COLLECTIVE will not replace or refund items that you do not receive if delivered without a signature.

Payment Methods

What payment methods are accepted?
 
 

We accept Visa, MasterCard and AMEX payments. PayPal is available for express checkout and for payments with credit cards that are not listed. You can also pay for your order using a gift card or store credit. For a seamless checkout, you are able to use your saved payment and shipping information through Shop Pay, Apple Pay and Google Pay.

Afterpay
 
 

Afterpay is available for orders over $50 and for customers in Australia or New Zealand.

Klarna
 
 

Orders over $50 are eligible to checkout with Klarna. A minimum order amount of $50 is required for all Klarna transactions. Learn more about Klarna here.

Gift Cards
 
 

Gift Cards do not have an expiry date however are not refundable. THE SILVER COLLECTIVE cannot replace or reissue gift cards that may be lost or stolen.

Returns

How do I lodge a return request?
 
 

You may request a return using the by Lodging a Return here . Once your return is approved a separate email will be sent to you outlining the next steps.

Can I go in-store to return my online order?
 
 

Any items purchased online can be returned back to our Westfield Miranda Boutique for a store credit or an exchange. A refund can only be processed from the original place of purchase.

Aftercare

How should I take care of my jewellery?
 
 

We recommend removing all jewellery before washing your hands, showering, working out, swimming, applying beauty products, sleeping and handling chemicals. As the jewellery is plated, we want to avoid any foreign substances that may wear down the plating and show the 925 Sterling Silver behind it. We suggest not applying lotion or spraying perfume directly on to your jewellery. Please wait for your skin to absorb your lotion or perfume to dry before putting on your jewellery pieces. For more information, click here.

How should I clean my jewellery?
 
 

To clean your jewellery simply polish the metal using our microfiber cloth. Your sunglasses cloth will also do the trick!

Can I have my jewellery engraved?
 
 

We do not recommend having any THE SILVER COLLECTIVE jewellery pieces engraved as this will void the warranty.

Do you have a warranty on your jewellery pieces?
 
 

All THE SILVER COLLECTIVE pieces arrive with a three months manufacturer warranty.

If you are experiencing any issues with your jewellery pieces, please contact our Silver Support team at online@thesilvercollective.com with clear images of the issue.

Current Promotions

How do I receive the gift with purchase Maya Necklace Set?
 
 

Spend $99 or more in one transaction to receive a Maya Necklace Set. Once your cart hits $99 or more, an option at cart drawer will allow you to select the colour of preference. Select your colour of preference and your gift will be added to cart. Colour options are subject to stock availability.

The Maya Necklace Set must be added to cart to be eligible. This promotion can not be applied to exisiting orders made before 6pm AEST Sunday 24th April 2022 and can not be used in conjunction with any other promotional discount codes and offer. Promotion ends on midnight AEST Sunday 8th May 2022 or until sold out.

Can I return my gift with purchase?
 
 

We do not offer returns on your gift with purchase. Orders including the free gift are not eligible for a refund but will be issued a store credit.

@THESILVERCOLLECTIVE