General

What is your jewellery made of?

All jewellery from THE SILVER COLLECTIVE is made from 925 Sterling Silver and plated in Rhodium, Gold & Rose Gold. All our Sterling Silver jewellery is waterproof, lead and nickel free.

How can I contact Silver Support

Get in touch with us via email by contacting online@thesilvercollective.com. We'll get back to you within 24 hours! Our Silver Support is online Monday - Friday 8:30am - 5:00pm. You can also contact us through our website chat located on the bottom right corner.

How To Return My Items?

You may request a return using our returns portal here.

We do not accept returns on Earrings, final sale items, limited edition items, gift cards, samples.

We do not currently offer free returns. You will therefore need to cover all costs of returning any items to us yourself. For International Returns, we advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

What currency are prices listed?

Our prices are listed in your local currency AUD, CAD, NZD and USD. For all other countries, the currency listed will be USD. THE SILVER COLLECTIVE is not responsible for varying currency conversion rates charged by customers’ banks.

When will you have promotions or sales?

We suggest following THE SILVER COLLECTIVE on Instagram @thesilvercollective or subscribe to our mailing list to keep up to date with our promotions and offers.

Can I combine discount codes?

A limit of one discount code may be applied to each transaction. Discount codes cannot be used in conjunction with any other offers.

Do the Earrings come as Singles or in a Pair?

All earrings are sold as a pair unless stated otherwise.

Do you offer gift wrapping?

Yes, Gift Wrapping is available to purchase. You can select Gift Wrapping at checkout and select which items you would like to be gift wrapped. Please note that you can add up to one gift wrapping per order. For separate gift wrappings, place a separate order.

How do the Build Your Earring Sets work?

Create your own ear stack with our Build Your Earring Sets!

Step 1: Choose your base hoop You can choose from the Jet Earrings or Reese Earrings.

Step 2: Pick Charm 1

Step 3: Pick Charm 2
Add the product to cart!

Please note there are no returns on these earring bundles due to hygiene reasons.

How do Pre-Orders work?

Items that are placed as a pre-order are dispatched and fulfilled at a later date. This expected date of dispatch is specified on each product.

Items purchased that are not pre-order will be dispatched as usual and will have a separate tracking notification.

A tracking notification will be sent to the customer once a pre-order item has been dispatched and is out for delivery.

Pre-ordered items cannot be returned in-store. Any items bought on pre-order can only be returned through our online returns portal.

Please note, gift cards or store credits cannot be used to purchase a pre-order item.

My Order

Can I change my order?

Unfortunately, we are unable to cancel or amend orders once they have been processed. We do offer returns for an exchange, refund or store credit, please find further details regarding our Returns Policy here. Customers must provide THE SILVER COLLECTIVE with complete and accurate details when making purchases. THE SILVER COLLECTIVE is not liable if we are given an incorrect delivery address at the time of purchase or returned goods. Any additional expenses in correcting the order are the responsibility of the customer.

How do I know what size I am?

All measurements can be found in the item’s product descriptions. Find your perfect fit with our Ring Size Guide Here.

What if an item is sold out?

Most items will be restocked unless it is discontinued or limited edition. Sale items will no longer be restocked. You can sign up to be notified when the product becomes available by selecting the 'notify me' button on the product page.

Received damaged or incorrect item?

We strive to provide quality jewellery and hope you never receive a faulty or damaged item. Unfortunately, these issues can sometimes arise, and we do our best to resolve the issue as soon as possible.

If you have received a faulty or incorrect item, please contact Silver Support as soon as you receive your order. Our after-sales team will guide you through the process of resolving the issue. Please contact the team via email with images of the damage or fault so that it can be assessed further.

When does my order ship out?

Orders are processed on business days and are dispatched the same day for all orders made before 2pm (Monday through Friday) excluding public holidays in New South Wales, Australia. Customers will be provided with tracking numbers once orders are shipped out. For shipping times and costs, please see our Shipping page.

Why has my order been cancelled?

After placing an order you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract. Orders may be cancelled at any time due to an inability to authorise a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by THE SILVER COLLECTIVE. In addition, THE SILVER COLLECTIVE reserves the right to decline or cancel any such orders. We take a firm stance against credit card fraud. If your transaction is flagged in our system (suspected fraud), we will check your order by phoning you on the given number or email to ensure that the purchase has been made by the credit cardholder. If we find anyone trying to use another person’s details, THE SILVER COLLECTIVE will report all transaction information to the Australian Federal Police and banking authorities.

Can my order be left at the door?

By selecting the box “Authority to Leave” you hereby authorise to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for the delivery. THE SILVER COLLECTIVE will not replace or refund items that you do not receive if delivered without a signature.

Payment Methods

What payment methods are accepted?

We accept Visa, MasterCard and AMEX payments. PayPal is available for express checkout and for payments with credit cards that are not listed. You can also pay for your order using a gift card or store credit. For a seamless checkout, you are able to use your saved payment and shipping information through Shop Pay, Apple Pay and Google Pay.

Afterpay

Afterpay is available for orders over $50 and for customers in Australia or New Zealand.

Klarna

Orders over $50 are eligible to checkout with Klarna. A minimum order amount of $50 is required for all Klarna transactions.

Gift Cards

Gift Cards have a 3 year expiry and are not refundable. THE SILVER COLLECTIVE cannot replace or reissue gift cards that may be lost or stolen.

Returns

How do I lodge a return request?

You may request a return using the by lodging a return here. Once your return is approved a separate email will be sent to you outlining the next steps.

Can I go in-store to return my online order?

Any items purchased online can be returned back to our Westfield Miranda Boutique or Parramatta Boutique for a store credit or an exchange. A refund can only be processed from the original place of purchase. Items purchased in-store can only be returned for a refund in-store only.

Where do I find the Returns and Warranty Policy?

Please find the full Returns and Warranty Policy here.

Aftercare

How should I take care of my jewellery?

Our jewellery is waterproof and skin friendly. However we recommend removing all jewellery before applying beauty products, sleeping and handling chemicals. As the jewellery is plated, we want to avoid any foreign substances that may wear down the plating and show the 925 Sterling Silver behind it. We suggest not applying lotion or spraying perfume directly on to your jewellery. Please wait for your skin to absorb your lotion or perfume to dry before putting on your jewellery pieces. For more information, click here.

How should I clean my jewellery?

To clean your jewellery simply polish the metal using our microfiber cloth. Your sunglasses cloth will also do the trick!

Can I have my jewellery engraved?

We do not recommend having any THE SILVER COLLECTIVE jewellery pieces engraved as this will void the warranty.

Do you have a warranty on your jewellery pieces?

All THE SILVER COLLECTIVE pieces arrive with a six months manufacturer warranty.

If you are experiencing any issues with your jewellery pieces, please contact our Silver Support team at online@thesilvercollective.com with clear images of the issue.

Promotional Terms and Conditions

Buy 1 Get your Second item 25% Off

Buy One and get 25% off your second item starts 9am AEDT Thursday 1st of February and ends 9am AEDT 15th of February, 2024. To redeem, add 2 products to your cart and the lowest item will be 25% off. Offer cannot be used in conjunction with any other offers or discount codes. Excludes the purchase of SALE, Gift Cards, Limited Edition, Earring Accessories and Extensions. Available online and in-store. While stocks last. 

3 FOR 2 SALE

3 FOR 2 Starts 8:00AM AEDT Saturday 20th of January and ends 8:30AM AEDT Monday 22nd of January, 2024. To redeem, the offer is automatically applied at checkout and the lowest priced item will be free. Items bought during the 3 FOR 2 SALE cannot be returned for a refund or store credit, only a size exchange. Offer cannot be used in conjunction with any other offers including build your earring set or discount codes. Excludes the purchase of Sale, Gift Cards, Limited Edition items, Earring Accessories and Extensions.

Welcome Mystery Code

Sign up to THE SILVER CIRCLE and receive a mystery discount to use on your first purchase. This voucher expires 7 days from the voucher issue date. To redeem, the code must be added to the cart. A minimum spend $50 AUD is required. This voucher cannot be used in conjunction with any other offers or discount codes. Valid for one time use only. Excludes the purchase of SALE, Samples, Limited Edition, Gift Cards, Extensions and Earring Accessories. Use online and in-store.

Last Chance Sale Items

Discounted prices are shown as marked. Items purchased tagged as a 'Last Chance' item will not be restocked. All items are marked to clear and will not eligible for a returned unless confirmed faulty by the Silver Support team. Any unauthorised Last Chance sale item which are posted back to THE SILVER COLLECTIVE will be refused upon delivery and returned to the sender.

Terms of Service

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Privacy Policy

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