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FAQ
Can I return my Custom Charm Necklace?
No. Due to the custom nature of our Custom Charm Necklaces, they cannot be returned or exchanged under any circumstances.
What is the warranty policy?
THE SILVER COLLECTIVE offers a six month manufacturers warranty with all Custom Charm Necklaces purchased in-store and online. The item and proof of purchase must be retained for warranty to be valid. Our jewellery is made of delicate nature and care must be taken when worn. To ensure the longevity of your Jewellery, we recommend to follow the care instructions provided.
This warranty covers manufacturing defects. This does not include tarnishing, general wear and tear, chain breakage, neglect, and the loss of an item. The warranty is voided if the jewellery has been lost, bent, engraved, altered and modified, damaged by accident, misuse, and discolouration caused by scratches and foreign substances. Our Waterproof Jewellery can be worn in water and is made for everyday wear. Our warranty covers the fading of plating in the case where the 925 sterling silver piece beneath starts to show. Slight imperfects can occur due to the hand soldered nature of the piece. All care is taken to ensure the highest quality product is provided.
How soon after placing my order will I receive my Custom Necklace?
We aim to dispatch your Custom Charm Necklace within 5 business days of placing your order!
If I order other products with my Custom Charm Necklace, will they be dispatched together?
Yes, your items will come in the same shipment. If you need the other items earlier, please place separate orders or an additional $10 shipping fee will apply.
Can I use my discount code towards a Custom Charm Necklace?
Due to the hand crafted nature of these necklaces, no discount codes or vouchers can be used towards a Custom Charm Necklace. These Necklaces will not be included in any promotions.
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Join us in this exciting new chapter of jewellery design, where personalisation and craftsmanship come together to create truly unforgettable, bespoke pieces. Select two charms that reflect your personal story, style or special memories, or gift the perfect personalised piece to a loved one. Each necklace is crafted with expert soldering techniques, blending the traditional art of jewellery making with modern design elements.
Our Custom Charm Necklaces offer a unique way to express your personality with a design that's all your own. Choose between a 2-charm necklace for $99 or a 3-charm necklace for $139, allowing you to create a piece that reflects your individuality. Whether you select a zodiac charm to capture the essence of your star sign or an initial charm for a personal touch, these necklaces are the perfect way to celebrate who you are.
Crafted from high-quality 925 Sterling Silver, each necklace is hypoallergenic, ensuring comfort for sensitive skin while providing a timeless, durable design. These necklaces are ideal for everyday wear or special occasions, and make the perfect thoughtful gift for birthdays, anniversaries, or any milestone. These necklaces are available in Silver, Gold or Rose Gold plating.
With the ability to personalise with either two or three charms, you can create a piece that tells your unique story. Explore our collection today and design a custom charm necklace that’s as individual as you are.