Our jewellery is made from either 925 Sterling Silver or Stainless Steel and is plated in Rhodium, Gold & Rose Gold. All our jewellery is waterproof, lead and nickel free.

Get in touch with us via email by contacting online@thesilvercollective.com. We'll get back to you within 24 hours! Our Silver Support is online Monday - Friday 8:30am - 5:00pm. You can also contact us through our website chat located on the bottom right corner.

You may request a return using our returns portal here.

We do not accept returns on Earrings, final sale items, limited edition items, gift cards, samples.

We do not currently offer free returns. You will therefore need to cover all costs of returning any items to us yourself. For International Returns, we advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

Our prices are listed in your local currency AUD, CAD, NZD and USD. For all other countries, the currency listed will be USD. THE SILVER COLLECTIVE is not responsible for varying currency conversion rates charged by customers’ banks.

We suggest following THE SILVER COLLECTIVE on Instagram @thesilvercollective or subscribe to our mailing list to keep up to date with our promotions and offers.

A limit of one discount code may be applied to each transaction. Discount codes cannot be used in conjunction with any other offers.

All earrings are sold as a pair unless stated otherwise.

Yes, Gift Wrapping is available to purchase. You can select Gift Wrapping at checkout and select which items you would like to be gift wrapped. Please note that you can add up to one gift wrapping per order. For separate gift wrappings, place a separate order.

Create your own ear stack with our Build Your Earring Sets!

Step 1: Choose your base hoop You can choose from the Jet Earrings or Reese Earrings.

Step 2: Pick Charm 1

Step 3: Pick Charm 2
Add the product to cart!

Please note there are no returns on these earring bundles due to hygiene reasons.

Items that are placed as a pre-order are dispatched and fulfilled at a later date. This expected date of dispatch is specified on each product.

Items purchased with pre-order items will not be sent until the pre-order item is in-stock. We highly suggest you place separate orders.

A tracking notification will be sent to the customer once the order has been dispatched and is out for delivery.

Pre-ordered items cannot be returned in-store. Any items bought on pre-order can only be returned through our online returns portal.

Please note, gift cards or store credits cannot be used to purchase a pre-order item.

Unfortunately, we are unable to cancel or amend orders once they have been processed. We do offer returns for an exchange, refund or store credit, please find further details regarding our Returns Policy here. Customers must provide THE SILVER COLLECTIVE with complete and accurate details when making purchases. THE SILVER COLLECTIVE is not liable if we are given an incorrect delivery address at the time of purchase or returned goods. Any additional expenses in correcting the order are the responsibility of the customer.

All measurements can be found in the item’s product descriptions. Find your perfect fit with our Ring Size Guide Here.

Most items will be restocked unless it is discontinued or limited edition. Sale items will no longer be restocked. You can sign up to be notified when the product becomes available by selecting the 'notify me' button on the product page.

We strive to provide quality jewellery and hope you never receive a faulty or damaged item. Unfortunately, these issues can sometimes arise, and we do our best to resolve the issue as soon as possible.

If you have received a faulty or incorrect item, please contact Silver Support as soon as you receive your order. Our after-sales team will guide you through the process of resolving the issue. Please contact the team via email with images of the damage or fault so that it can be assessed further.

Orders are processed on business days and are dispatched the same day for all orders made before 2pm (Monday through Friday) excluding public holidays in New South Wales, Australia. Customers will be provided with tracking numbers once orders are shipped out. For shipping times and costs, please see our Shipping page.

After placing an order you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract. Orders may be cancelled at any time due to an inability to authorise a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by THE SILVER COLLECTIVE. In addition, THE SILVER COLLECTIVE reserves the right to decline or cancel any such orders. We take a firm stance against credit card fraud. If your transaction is flagged in our system (suspected fraud), we will check your order by phoning you on the given number or email to ensure that the purchase has been made by the credit cardholder. If we find anyone trying to use another person’s details, THE SILVER COLLECTIVE will report all transaction information to the Australian Federal Police and banking authorities.

By selecting the box “Authority to Leave” you hereby authorise to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for the delivery. THE SILVER COLLECTIVE will not replace or refund items that you do not receive if delivered without a signature.

We accept Visa, MasterCard and AMEX payments. PayPal is available for express checkout and for payments with credit cards that are not listed. You can also pay for your order using a gift card or store credit. For a seamless checkout, you are able to use your saved payment and shipping information through Shop Pay, Apple Pay and Google Pay.

Afterpay is available for orders over $50 and for customers in Australia or New Zealand.

Orders over $50 are eligible to checkout with Klarna. A minimum order amount of $50 is required for all Klarna transactions.

Gift Cards have a 3 year expiry and are not refundable. THE SILVER COLLECTIVE cannot replace or reissue gift cards that may be lost or stolen.

You may request a return using the by lodging a return here. Once your return is approved a separate email will be sent to you outlining the next steps.

Any items purchased online can be returned back to our Westfield Miranda Boutique or Parramatta Boutique for a store credit or an exchange. A refund can only be processed from the original place of purchase. Items purchased in-store can only be returned for a refund in-store only.

Please find the full Returns and Warranty Policy here.

Our jewellery is waterproof and skin friendly. However we recommend removing all jewellery before applying beauty products, sleeping and handling chemicals. As the jewellery is plated, we want to avoid any foreign substances that may wear down the plating and show the 925 Sterling Silver behind it. We suggest not applying lotion or spraying perfume directly on to your jewellery. Please wait for your skin to absorb your lotion or perfume to dry before putting on your jewellery pieces. For more information, click here.

To clean your jewellery simply polish the metal using our microfiber cloth. Your sunglasses cloth will also do the trick!

We do not recommend having any THE SILVER COLLECTIVE jewellery pieces engraved as this will void the warranty.

All THE SILVER COLLECTIVE pieces arrive with a six months manufacturer warranty.

If you are experiencing any issues with your jewellery pieces, please contact our Silver Support team at online@thesilvercollective.com with clear images of the issue.