SHIPPING
SHIPPING TO AUSTRALIA
Sydney Customers:
Place your order by 12:30pm AEST to receive your order the same day!
*Business Days only.
Flat rate of $50, within a 40km radius of St Peters NSW 2044.
| Delivery Options | If Ordered | Cost |
|---|---|---|
| Next Day Delivery* (NSW, VIC, QLD) | Before 1:30pm AEST | $10 Orders over $149 FREE |
| 1 - 2 Days (SA, NT, WA, TAS) | Before 1:30pm AEST | $10 Orders over $149 FREE |
Prices are in AUD*
SHIPPING TO NEW ZEALAND
| Delivery Options | If Ordered | Cost |
|---|---|---|
| 2 - 4 Days | Before 1:30pm AEST | $25 Orders over $159 FREE |
| 6 - 10 Days | Before 1:30pm AEST | $15 Orders over $199 FREE |
Prices are in NZD*
REST OF THE WORLD SHIPPING
| Delivery Options | If Ordered | Cost |
|---|---|---|
| 6 - 10 Days | Before 1:30pm AEST | $23Orders over $159 FREE |
Prices are in AUD*
SHIPPING NOTICE FOR USA CUSTOMERS
Due to changes in international shipping policies and tariffs, we are unable to process orders for delivery to the USA at this time.
We sincerely apologise for the inconvenience and will resume shipping as soon as services are reinstated.
Click & Collect
Don't want to wait for your order? We offer Click & Collect from our St Peters HQ, Westfield Miranda and Westfield Parramatta Boutiques! Orders are usually ready within 4 hours to pick up. More information available here.
Australian Domestic Shipping
All Australian orders over $149 will receive FREE shipping. Orders under $149 will be charged a $10 shipping fee at checkout. All parcels are delivered using Express Post Australia. Delivery timeframes are based on averages with the postal carrier & do not include dispatch timeframes.
Orders placed within Australia will receive their delivery in 1-2 business days. Rural areas may take 3-5 business days. All orders are defaulted to deliver with signature. THE SILVER COLLECTIVE will not replace or refund items which you do not receive if delivered with a proof of delivery, generally a signature or photo proof by AusPost. If you would like to change your delivery instructions, please login to your MyPost account or contact Silver Support at support@thesilvercollective.com or call (02) 9550 4268.
Orders that are Returned To Sender by no fault of THE SILVER COLLECTIVE will be issued a refund upon receiving. If your order incurred a postage fee of $10, this will not be refundable. If you would like your order redelivered, this will incur an additional $10 postage fee. This can be arranged with our Silver Support team at support@thesilvercollective.com.
An automated confirmation email with tracking details will be sent to you once your order has been dispatched. THE SILVER COLLECTIVE is not responsible for incorrect delivery details entered by the customer.
New Zealand Shipping
All New Zealand orders over $199 NZD will receive FREE standard shipping. Orders under $199 NZD will be charged $15 NZD. Shipping fee is non-refundable. All orders to New Zealand are sent using Australia Post International Standard. The dispatch confirmation email will contain tracking details.
International Standard orders to New Zealand arrive in 6-10 business days in metropolitan areas. Express Post orders arrive in 2-3 business days. Please allow extra time for rural areas. THE SILVER COLLECTIVE has no control over delays caused by customs clearance or delivery disruptions.
Parcels are received by the Local Post System in the country and signature on delivery may be required. Orders Returned To Sender by no fault of THE SILVER COLLECTIVE will be issued a refund of the purchase price deducting the postage fee paid.
Rest of the World Shipping
All International orders over $159 AUD will receive FREE shipping. Orders under $159 will be charged a $23 AUD shipping fee in your local currency at checkout. Shipping fee is non-refundable. All international orders are sent using Australia Post International Standard, with tracking emailed upon dispatch.
The estimated delivery time for International orders is 10-15 business days in metropolitan areas. Please allow extra time for rural areas. THE SILVER COLLECTIVE has no control over delays caused by customs clearance, delivery disruptions and peak volume periods.
Parcels are received by the Local Post System in the country and signature on delivery may be required. Please ensure the correct shipping address is entered — THE SILVER COLLECTIVE does not take responsibility for incorrect shipping details. Orders Returned To Sender by no fault of THE SILVER COLLECTIVE will be refunded the purchase price minus the postage fee paid.
International Custom Charges
Customers can be charged for importing product into their country. THE SILVER COLLECTIVE does not take responsibility for any customs or import fees that may occur once the parcel reaches its destination country — the recipient must cover these charges. We do not collect or handle any tax charges or fees. For queries regarding tax, please contact Australia Post or your local customs office.
We have no control over these charges and cannot tell you how much they would be, as fees vary widely from country to country. We recommend contacting your local customs office prior to ordering so you are not surprised by unexpected charges.
If a customer refuses to pay custom charges or leaves a parcel unclaimed, the Local Post will attempt redelivery. If redelivery cannot be arranged, the parcel may be destroyed or abandoned by authorities in the receiver's country. There are no refunds for parcels that are not claimed or refused. If the order can be Returned To Sender, a refund of the purchase price will be issued deducting the shipping cost.
Excluded Addresses
THE SILVER COLLECTIVE does not ship to the USA, Israel, Mexico, Russia, Sweden and Slovakia due to Import Control Systems abroad. We do not ship to PO Boxes or any US Military APO / FPO addresses.
Shipping Protection
Read the full Terms and Conditions here.