The Silver Circle Terms and Conditions

These terms and conditions (“Terms and Conditions”) administrated by The Silver Rewards (“Loyalty Program”), and members of the program will earn points in relation to a qualifying online purchase and online activities.

  1. MEMBERSHIP AND PARTICIPATION

The Loyalty program is a free Membership. You must open an account in order to accumulate a point. The Silver Circle is available to all individuals with a valid residential address.  If you are under the age of 18 years, you must have parental/guardian approval to opt into the Program. To participate in The Silver Circle, you must accept the listed terms and conditions. All rewards and monetary discounts are in AUD.

  1. EARNING POINTS

Members of The Silver Circle are eligible to earn points once a purchase has been processed at www.thesilvercollective.com or one of THE SILVER COLLECTIVE boutique stores. You must be logged into your account in order to earn points, these points will then be automatically applied to The Silver Circle account after a purchase has been processed. It is the customers responsibility to notify boutique staff when making a purchase in-store to add points to their The Silver Circle membership profile.

  • Members will earn 1 point for every $1 dollar spent; this excludes shipping.
  • Gift Card purchases are not eligible to receive points.
  • Points are rounded down to the nearest whole number.
  • At times, The Silver Rewards will run bonus point promotions. Members can earn additional or "bonus points" in connection with their purchase of certain online products during a specified timeframe. This timeframe will be outlined in the terms and condition of the bonus point promotion.
  • Bonus point offers cannot be combined with any other offer.
  • Points earned for a purchase that is then the subject of a return, cancellation, declined credit card or gift card will be deducted from your account in an amount equal to the points earned for the original transaction. Points will not be reapplied back to your rewards account for any reason on a returned order.

Points Expiry

From the 30th of June 2021, The Silver Circle members points will expire 1 year (365 days) from redemption. After this date, all unredeemed points will expire on a rolling basis for customers who have not engaged in points activity for 1 year (365 days) or more.

Any transactions that fall outside of The Silver Circle commencement date will not be included in a customer’s reward program profile.

  1. VIP TIERS

As part of The Silver Circle program the accumulation of points will place an individual in a specific tier:

  • Rose Gold: 0-600 points
  • Gold: 601-1200 points
  • Silver: 1201+ points

Each tier has specific perks and exclusive rewards which are outlined on The Silver Circle Explainer Page. Each reward and exclusive perk are subject to their own terms and condition which are outlined in section 4.

A member’s VIP tier is based on their activity starting from the date of the account creation. A member has one calendar year to achieve a VIP tier. A member qualifies for the VIP tier for the remainder of the calendar year (January 1 to December 31) and the following full calendar year.

  1. REWARDS

Any rewards, gifts, benefits or offers communicated as part of The Silver Circle Loyalty Program may include specific offer terms and conditions, including expiry dates and redemption conditions. You should read these Terms and Conditions carefully. All offers, gifts, benefits or rewards are not transferable and cannot be redeemed for cash or equivalent.  

Entry Rewards

  • An individual in the Gold tier will receive an entry reward of a $20 voucher, which is valid for 6 months after being issued. The $20 voucher will apply to all orders over $50.00. This offer cannot be used in conjunction with any other discount code or promotional offer. Excludes Sale Items, Jewellery Accessories, Limited Edition, Gift Cards, Gift Wrapping, Pre-Order, Earring Accessories and Extensions.
  • An individual in the Silver tier will receive an entry reward of a $30 voucher, which is valid for 6 months after being issued. This offer cannot be used in conjunction with any other discount code or promotional offer. Excludes Sale Items, Jewellery Accessories, Limited Edition, Gift Cards, Gift Wrapping, Pre-Order, Earring Accessories and Extensions.

Ways to Redeem

  • Spend 200 points, get $20 discount off $79 minimum
    Members are required to spend a minimum of 200 points to redeem the $20AUD discount. Members must be signed into their The Silver Circle account at the time of purchase to earn the $20AUD discount. The $20AUD discount is eligible to be used on orders over $79AUD and expires 6 months from date of redemption. It is the customers responsibility to notify boutique staff when making a purchase in-store to add points to their The Silver Circle membership profile. This offer cannot be combined with any other offer. Offer not applicable to previous or existing orders. Offer cannot be applied to future transactions. Excludes Sale Items, Jewellery Accessories, Limited Edition, Gift Cards, Gift Wrapping, Pre-Order, Earring Accessories and Extensions

  • Spend 500 points, get $50 discount off $99 minimum
    Members are required to spend a minimum of 500 points to redeem the $50AUD discount. Members must be signed into their The Silver Circle account at the time of purchase to earn the $50AUD discount. The $50AUD discount is eligible to be used on orders over $99AUD and expires 6 months from date of redemption. It is the customers responsibility to notify boutique staff when making a purchase in-store to add points to their The Silver Circle membership profile. This offer cannot be combined with any other offer. Offer not applicable to previous or existing orders. Offer cannot be applied to future transactions. Excludes Sale Items, Jewellery Accessories, Limited Edition, Gift Cards, Gift Wrapping, Pre-Order, Earring Accessories and Extensions.

  • Spend 700 points, get 20% off discount $49 minimum
    Members are required to spend a minimum of 700 points to redeem the 20% off discount. Members must be signed into their The Silver Circle account at the time of purchase to earn the 20% off discount. The 20% off discount is eligible to be used on orders over $50AUD and expires 6 months from date of redemption. It is the customers responsibility to notify boutique staff when making a purchase in-store to add points to their The Silver Circle membership profile. This offer cannot be combined with any other offer. Offer not applicable to previous or existing orders. Offer cannot be applied to future transactions. Excludes Sale Items, Jewellery Accessories, Limited Edition, Gift Cards, Gift Wrapping, Pre-Order, Earring Accessories and Extensions.

Ways to Earn

Each Giveaway will be subject to its own set of terms and conditions.

Input your birthday for 10 points
Members of The Silver Circle are eligible to earn 10 points once they add a birth date on to their account. The 10 bonus points will automatically be added to The Silver Circle account when a member inputs their birthday into The Silver Circle rewards panel.

Follow us on Instagram for 30 points
Members of The Silver Rewards are eligible to earn 30 points once following @thesilvercollective account on Instagram. The 30 bonus points will automatically be added to The Silver Rewards account when a member follows @thesilvercollective on Instagram.

Place 5th order for 100 points
Members of The Silver Circle are eligible to earn 100 points once their 5th order has been placed. All orders must be placed under the same account to be counted. The 100 bonus points will automatically be added to The Silver Circle account when a member has placed their 5th order.

Place order for New Arrival items for 40 points
Members in the Gold tier are eligible to earn 40 bonus points when an order contains a New Arrival item. The 40 bonus points will automatically be added to The Silver Circle account when an individual in the Gold tier has placed an order for a New Arrival item. This bonus earning can only be applied once per transaction. If a transaction contains more than one New Arrival item, a maximum of 40 points will be rewarded.

Place order for New Arrival items for 60 points
Members in the Silver tier are eligible to earn 60 bonus points when an order contains a New Arrival item. The 60 bonus points will automatically be added to The Silver Circle account when an individual in the Silver tier has placed an order for a New Arrival item. This bonus earning can only be applied once per transaction. If a transaction contains more than one New Arrival item, a maximum of 40 points will be rewarded.

Birthday Rewards

  • An individual in the Rose Gold tier will receive a $15 voucher, which is valid for 30 days from the date of issue. The $15 voucher will apply to all orders over $50.00. This offer cannot be used in conjunction with any other discount code or promotional offer.
  • An individual in the Gold tier will receive a $20 voucher, which is valid for 30 days from the date of issue. The $20 voucher will apply to all orders over $50.00. This offer cannot be used in conjunction with any other discount code or promotional offer.
  • An individual in the Silver tier will receive a $50 voucher, which is valid for 30 days from the date of issue. This offer cannot be used in conjunction with any other discount code or promotional offer.

The Birthday voucher will be sent to each member of The Silver Circle on the first date of each month. The Birthday Reward is only valid to those who have Input their birth date on The Silver Circle prior to the first day of birth month.

Mystery Gifts

Gold and Silver members who are a part of The Silver Rewards program are eligible to receive a mystery gift.

  • Gold members are eligible to receive one mystery gift a year and must be within the tier during the timeframe by which the gift is redeemable. Gold members will be notified when the promotion is active. The free Mystery gift is not redeemable outside of the specified timeframe. This gift cannot be returned, exchanged or refunded.
  • Silver members are eligible to receive one mystery gift a year and must be within the tier during the timeframe by which the gift is redeemable. Silver members will be notified when the promotion is active. The free Mystery gift is not redeemable outside of the specified timeframe. This gift cannot be returned, exchanged or refunded.

Secret Sales

Secret sales are only available to silver and gold tier members who are a part of The Silver Circle. Each secret sale promotion will have its own set of terms and conditions.

Silver Member Only Offers

  • Pair of Free Silver Earrings
    Silver members are eligible to receive a free pair of Silver Earrings once a year and must be within the tier during the timeframe by which the gift is redeemable. Once the free earring code has been redeemed its will be valid for 6 months. The free Silver Earrings must be added to cart. The provided discount code must be applied at checkout to redeem the Silver Earrings for free. The free Silver Earrings will then appear on order confirmation email. This offers discount code can be found in The Silver Circle loyalty panel. Orders not including the free Silver Earrings on the order confirmation email are not eligible to receive the free Silver Earrings as it was not added to their cart. Free Silver Earrings cannot be applied to previous or existing orders. Free Silver Earrings cannot be used in conjunction with any other offers. The Free Silver Earrings cannot be exchanged and is not refundable.

  • Free Gift-Wrapping
    Silver members are eligible to receive free Gift Wrapping once a year and must be within the tier during the timeframe by which the gift is redeemable Once the free gift-wrapping code has been redeemed its will be valid for 6 months. Free Gift Wrapping must be added to cart. The provided discount code must be applied at checkout to redeem the Gift Wrapping for free. Free Gift Wrapping will then appear on order confirmation email. This offers discount code can be found in The Silver Circle loyalty panel. Orders not including the Free Gift Wrapping on the order confirmation email are not eligible to receive the Free Gift Wrapping as it was not added to their cart. Free Gift Wrapping cannot be applied to previous or existing orders. Free Gift Wrapping cannot be used in conjunction with any other offers. The Free Gift Wrapping cannot be exchanged and is not refundable.

Referrals Rewards

    Referrals Process

    1. A TSCircle member sends a friend their referral URL
    2. The friend clicks the link and inputs their email address into Smile
    3. Once the friend inputs their email, they'll receive the "Friend" reward from the referral program in an email as a coupon code and it will also appear in the Smile panel as well.
    4. After the friend has made a purchase, your current loyalty member will receive their reward.
    • TSCircle Member Voucher (Referrer)
      Members of The Silver Circle are eligible to receive a gift voucher valued at $20AUD for referring a friend. Once the referred friend has made a purchase the voucher will appear in the TSC rewards panel. Members must be signed into their accounts to receive the gift voucher code. The $20AUD voucher is valid to redeem on orders over $100AUD. The provided discount code must be applied at checkout to redeem the $20AUD off the order. Each voucher has an expiry of 30 days from the date of issue. The referrer will not be eligible to receive the referral gift under this scheme if the referred person(s) has already made a purchase at The Silver Collective online store and boutiques.
    • Referral Voucher to Friend (Referred Customer)
      Friends of members who have been referred will receive a $10AUD gift voucher to spend on their first order. The $10AUD voucher is valid to redeem on orders over $100AUD. The provided discount code must be applied at checkout to redeem the $10 AUD off the order. Each voucher has an expiry of 6 months from date of issue. Excludes Sale Items, Jewellery Accessories, Limited Edition, Gift Cards, Gift Wrapping, Pre-Order, Earring Accessories and Extensions.

    The Referred Customer and the Referrer cannot be the same person (for example, by using a different email address). The Referred Customer must be a new customer who has never purchased from THE SILVER COLLECTIVE before. We automatically disqualify suspicious referrals.

    1. GENERAL

    THE SILVER COLLECTIVE expressly reserves the right to change The Silver Circle program components at any time. These components include but are not limited to; qualifying points for the VIP tiers, expiry dates or the way in which rewards, gifts, benefits or offers are earned and redeemed.  Any changes can be made without advance notice. Points are non-transferable and cannot be redeemed for cash. The interpretation and application of the program's Terms and Conditions are at the sole discretion of THE SILVER COLLECTIVE.

    For more information or other questions, please email Silver Support at online@thesilvercollective.com

    One of our friendly team members will be in touch as soon as possible.