We’re seeking a full time Customer & Dispatch Assistant to work over our busy Christmas period. Must be fully available over November and December.

This role is diverse and fast-paced. From assisting customers with queries and orders to supporting the team with stock and day-to-day office tasks. Ideal for someone organised, proactive, and ready to make a positive impact every day!

Why Join Our Team?

• Jewellery Allowance.
• Supportive, fun & friendly team with great culture!
• Potential for future opportunities within the team.

An overview of the role:

• Process customer queries via phone, email, and social media using your problem-solving skills.
• Process online returns/exchanges.
• Pick and pack online order.
• Assist team in boutique stock transfers and accepting stock.
• Collate reports to identify customer insights, site issues and product feedback.
• Customer Servicer operations such as answering phones, accepting package deliveries, and greeting visitors/guests.
• Assist in photoshoot preparations.
• General office management including maintaining cleanliness and organisation of the office.
• Assist business owners and management with tasks where necessary.
• Minor travel to pick up parcels or printing from suppliers.
• Receive, sort and distribute daily mail/deliveries.

What You'll Need:

• 1+ years of experience in customer service and order dispatch.
• A positive, can-do attitude with great problem-solving skills
• Strong communication skills (phone, email & in-person)
• Organisation and attention to detail in a fast-paced environment
• Flexibility to jump between tasks and support the team where needed
• A team player mindset with a friendly, approachable nature

How To Apply:

To apply for this role, please email your resume to careers@thesilvercollective.com

We are seeking a Junior Jeweller Assistant who loves jewellery, enjoys working with their hands, and wants to learn the behind-the-scenes process of creating jewellery.

This is an entry-level position supporting our jewellery production team and involves simple production tasks, order preparation, and general workshop support.

Why Join Our Team?

• Jewellery Allowance.
• Supportive, fun & friendly team with great culture!
• Learn how to make jewellery with full training provided.
• Potential for future opportunities within the team.

An overview of the role:

• Picking Orders: Help select charms and chains for custom and online orders.
• Basic Assembly: Assist with attaching charms, cutting chains, and simple jewellery preparation under supervision.
• Quality Checks: Help check items for accuracy and presentation before they’re packed.
• Packing Orders: Carefully pack online orders, ensuring each piece looks beautiful and ready to delight our customers.
• Stock Support: Help organise and restock charms, chains, and packaging supplies.
• Studio Support: Keep the jewellery bench and studio tidy and assist the Head Jeweller and team with daily tasks.

What You'll Need:

• Keen attention to detail and a steady hand.
• Positive attitude and willingness to learn.
• Enjoys working in a creative, hands-on environment.
• Reliable, organised, and team-oriented.
• No previous jewellery experience required. Full training provided.

How To Apply:

To apply for this role, please email your resume to careers@thesilvercollective.com

We are currently looking for enthusiastic individuals who want join our Retail Boutiques at the most exciting time of the year. 

Our boutiques will be the home of all things festive spirit and gifting in 2025!

Requirements:

• Retail Experience is favourable but not necessary
• Full Availability for November through to December. 
• Is a warm, welcoming and enthusiastic person who is confident talking to different customers and fostering relationships - this is a must
• Has a can-do, positive attitude to all areas of work especially within team culture!
• Confident to work in a fast-paced retail environment and can take initiative.

Why join our Team?

• Generous Allowance and Incentives.
• Ongoing employment opportunities for high performing team members.
• Fun and Fashion driven environment with great culture!
• Be apart of genuine Australian family owned business. 

If you are interested in this role, please email your resume through to careers@thesilvercollective.com with "Parramatta Boutique" as the subject line.