Custom Charm Necklace Charms Silver
Warranty
THE SILVER COLLECTIVE offers a six month manufacturers warranty with all Custom Charm Necklaces purchased in-store and online. The item and proof of purchase must be retained for warranty to be valid. Our jewellery is made of delicate nature and care must be taken when worn. To ensure the longevity of your Jewellery, we recommend to follow the care instructions provided.
This warranty covers manufacturing defects. This does not include tarnishing, general wear and tear, chain breakage, neglect, and the loss of an item. The warranty is voided if the jewellery has been lost, bent, engraved, altered and modified, damaged by accident, misuse, and discolouration caused by scratches and foreign substances. Our Waterproof Jewellery can be worn in water and is made for everyday wear. Our warranty covers the fading of plating in the case where the 925 sterling silver piece beneath starts to show. Slight imperfects can occur due to the hand soldered nature of the piece. All care is taken to ensure the highest quality product is provided.
Shipping
Same Day Dispatch
Orders placed before 2 pm AEDT each business day are dispatched the same day.
Free Express Delivery Australia Wide*
Orders are delivered in 1-2 business days via Express Post. Next day delivery for metro areas.
Click here for more information about our Shipping Policy.
International Delivery
Free Standard shipping for all orders over $100.
Orders are delivered in 6-10 business days (metro areas only) via Australia Post International Standard.
For more information on delivery, locations click here.
Returns
Due to the custom nature of our Custom Charm Necklaces, they cannot be returned or exchanged under any circumstances.
For more information, please read our returns policy.
For any additional queries, please contact our Silver Support team at online@thesilvercollective.com.
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Product information
Our jewellery is hypoallergenic and brass-free, ensuring that it will not cause any green discolouration on the skin.
Enjoy wearing our pieces without worrying about unwanted reactions.
The protective plating on our jewellery acts as a barrier against water, safeguarding the underlying 925 sterling silver and preventing damage.
Confidently wear our pieces without worrying about water-related issues during daily activities.
Personalised Necklaces cannot be returned due to the custom nature of the item.
