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These terms and conditions (“Terms and Conditions”) administrated by The Silver Rewards (“Loyalty Program”), and members of the program will earn points in relation to a qualifying online purchase and online activities.

  1. MEMBERSHIP AND PARTICIPATION

The Loyalty program is a free Membership. You must open an account in order to accumulate a point. The Silver Rewards is available to all individuals with a valid residential address.  If you are under the age of 18 years, you must have parental/guardian approval to opt into the Program. To participate in The Silver Rewards, you must accept the listed terms and conditions. All rewards and monetary discounts are in AUD.

  1. EARNING POINTS

Members of The Silver Rewards are eligible to earn points once a purchase has been processed at www.thesilvercollective.com or one of The Silver Collective boutique stores.  You must be logged into your account in order to earn points, these points will then be automatically applied to The Silver Rewards account after a purchase has been processed. It is the customers responsibility to notify boutique staff when making a purchase in-store to add points to their The Silver Rewards membership profile.

  • Members will earn 1 point for every $1 dollar spent; this excludes shipping.
  • Gift Card purchases are not eligible to receive points.
  • Points are rounded down to the nearest whole number.
  • At times, The Silver Rewards will run bonus point promotions. Members can earn additional or "bonus points" in connection with their purchase of certain online products during a specified timeframe. This timeframe will be outlined in the terms and condition of the bonus point promotion.
  • Bonus point offers cannot be combined with any other offer.
  • Points earned for a purchase that is then the subject of a return, cancellation, declined credit card or gift card will be deducted from your account in an amount equal to the points earned for the original transaction. Points will not be reapplied back to your rewards account for any reason on a returned order.

Any transactions that fall outside of The Silver Rewards commencement date will not be included in a customer’s reward program profile.

  1. VIP Tiers

As part of The Silver Rewards program the accumulation of points will place an individual in a specific tier:

  • Rose Gold: 0-800 points
  • Gold: 801-1500 points
  • Silver: 1501+ points

Each tier has specific perks and exclusive rewards which are outlined on The Silver Rewards Explainer Page. Each reward and exclusive perk are subject to their own terms and condition which are outlined in section 4.

A member’s VIP tier is based on their activity starting from the date of the account creation. A member has one calendar year to achieve a VIP tier. A member qualifies for the VIP tier for the remainder of the calendar year (January 1 to December 31) and the following full calendar year.

  1. Rewards

Any rewards, gifts, benefits or offers communicated as part of The Silver Rewards Loyalty Program may include specific offer terms and conditions, including expiry dates and redemption conditions. You should read these Terms and Conditions carefully. All offers, gifts, benefits or rewards are not transferable and cannot be redeemed for cash or equivalent.  

Entry Rewards

  • An individual in the Rose Gold tier will receive an entry reward of 10% off, which is valid for 6 months after being issued. The 10% off code will apply to full priced items only. This offer cannot be used in conjunction with any other discount code or promotional offer.
  • An individual in the Gold tier will receive an entry reward of a $20 voucher, which is valid for 6 months after being issued. The $20 voucher will apply to all orders over $50.00. This offer cannot be used in conjunction with any other discount code or promotional offer.
  • An individual in the Silver tier will receive an entry reward of a $30 voucher, which is valid for 6 months after being issued. This offer cannot be used in conjunction with any other discount code or promotional offer.

Giveaways

Each Giveaway will be subject to its own set of terms and conditions.

Birthday Rewards

  • An individual in the Rose Gold tier will receive a $15 voucher, which is valid till the last day of the issuing month. The $15 voucher will apply to all orders over $50.00. This offer cannot be used in conjunction with any other discount code or promotional offer.
  • An individual in the Gold tier will receive a $20 voucher, which is valid till the last day of the issuing month. The $20 voucher will apply to all orders over $50.00. This offer cannot be used in conjunction with any other discount code or promotional offer.
  • An individual in the Silver tier will receive a $50 voucher, which is valid for 1 month after being issued. This offer cannot be used in conjunction with any other discount code or promotional offer.

The Birthday voucher will be sent to each member of The Silver Rewards on the first date of each month. The Birthday Reward is only valid to those who have Input their birthdate on The Silver Rewards.

Mystery Gifts
Gold and Silver members who are a part of The Silver Rewards program are eligible to receive a mystery gift.

  • Gold members are eligible to receive one mystery gift a year and must be within the tier during the timeframe by which the gift is redeemable. Gold members will be notified when the promotion is active. The free Mystery gift is not redeemable outside of the specified timeframe. This gift cannot be returned, exchanged or refunded.
  • Silver members are eligible to receive two mystery gift a year and must be within the tier during the timeframe by which the gift is redeemable. Silver members will be notified when the promotion is active. The free Mystery gift is not redeemable outside of the specified timeframe. This gift cannot be returned, exchanged or refunded.

Secret Sales
Secret sales are only available to Silver tier members who are a part of The Silver Rewards. Each secret sale promotion will have its own set of terms and conditions.

  1. GENERAL

The Silver Collective expressly reserves the right to change The Silver Rewards program components at any time. These components include but are not limited to; qualifying points for the VIP tiers, expiry dates or the way in which rewards, gifts, benefits or offers are earned and redeemed.  Any changes can be made without advance notice. Points are non-transferable and cannot be redeemed for cash. The interpretation and application of the program's Terms and Conditions are at the sole discretion of The Silver Collective.

For more information or other questions, please contact us at online@thesilvercollective.com.au

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