Shipping Information

Order by these cut-off dates to have your gift delivered just in time for Christmas. Pick the perfect gift and add gift wrapping to make it extra special. Not sure what to purchase? Take our quiz to find the perfect Christmas gift!

Christmas Cut-off Dates Dates
Australia
(NSW, VIC, QLD, TAS, SA)
21st December 2022
Australia
(NT)
16th December 2022
Australia
(WA)
20th December 2022
New Zealand 22nd December 2022
Rest of the World 16th December 2022
Shipping Destination Delivery Time Couriers Delivery Cost
Australia
NSW, VIC, QLD
Next Day Delivery*
metro areas only
AusPost Express $10 AUD
Free Over $20
Australia
SA, NT, WA, TAS
1-2 Days AusPost Express $10 AUD
Free Over $20
New Zealand 1 - 3 Days DHL Express $15 AUD
Free Over $100
Rest of the World 1 - 3 Days DHL Express $20 AUD
Free Over $100
SAME DAY DISPATCH – Orders placed before 2pm AEDT each business day are dispatched the same day via express shipping.

Australia Domestic Shipping
 
 

All Australian orders over $20 will receive FREE shipping. Orders under $20 will be charged a $10 shipping fee at checkout. All parcels are delivered using Express Post Australia.

Orders placed within Australia will receive their delivery in 1-2 business days. Rural areas may take 3-5 business days to receive their delivery. All orders are defaulted to deliver with Authority to Leave at a Safe Place. THE SILVER COLLECTIVE will not replace or refund items which you do not receive if delivered with a proof of delivery, generally a signature or photo proof by AusPost. If you would like to change your delivery instructions, please login to your MyPost account or contact Silver Support at online@thesilvercollective.com or call (02)9550 4268.

Orders that are Returned To Sender by no fault of THE SILVER COLLECTIVE will be issued a refund upon receiving. If your order incurred a postage fee of $10, this will not be refundable. If you would like your order redelivered, this will incur an additional $10 postage fee. This can be arranged with our Silver Support team at online@thesilvercollective.com

All orders are delivered using Express Post Australia. An automated confirmation email with tracking details will be sent to you once your order has been dispatched. You may track your order by clicking the link here.

THE SILVER COLLECTIVE is not responsible for incorrect delivery details entered by the customer. All unsuccessful deliveries due to incorrect address, failure to collect parcel from LPO or the shipping address left unattended that has been returned to sender, will be issued a refund upon arrival at warehouse.

New Zealand Shipping
 
 

All New Zealand orders over $100 will receive FREE express shipping. Orders under $100 will be charged a $12AUD shipping fee in your local currency at checkout. Shipping fee is non-refundable. All orders to New Zealand are sent using DHL Express. Dispatch confirmation email will contain tracking details.

Orders delivered to New Zealand will receive their delivery in 1-3 business days in metropolitan areas. Delivery times are based on shipping with the assumption of no delays. THE SILVER COLLECTIVE has no control over delays caused by customs clearance, delivery disruptions due to COVID-19 and heavy rain and floods.

All orders to New Zealand are delivered using DHL Express. An automated confirmation email with tracking details will be sent to you once your order has been dispatched. You may track your order by clicking the link here.

Orders that are Returned To Sender by no fault of THE SILVER COLLECTIVE will be issued a refund of the purchase price deducting the postage fee paid. This includes all unsuccessful deliveries due to incorrect address, failure to collect parcel from LPO or the shipping address left unattended.  

Rest of the World Shipping
 
 

All International orders over $100 will receive FREE express shipping. Orders under $100 will be charged a $15AUD shipping fee in your local currency at checkout. Shipping fee is non-refundable. All international orders are sent using DHL Express. All orders arrive with tracking detail emailed upon dispatch.

The estimated time of delivery to all International orders is between 1-3 business days in metropolitan areas. Delivery time are based on shipping with the assumption of no delays. THE SILVER COLLECTIVE has no control over delays caused by customs clearance, delivery disruptions due to COVID-19 and peak volume periods.

All international orders are delivered using DHL Express. An automated confirmation email with tracking details will be sent to you once your order has been dispatched. You may track your order by clicking the link here.

Orders that are Returned To Sender by no fault of THE SILVER COLLECTIVE will be issued a refund of the purchase price minus the postage fee paid. This includes all unsuccessful deliveries due to incorrect address, failure to collect parcel from LPO or the shipping address left unattended.  

International Custom Charges
 
 

Customers can be charged for buying and importing product into their country. THE SILVER COLLECTIVE does not take responsibility for any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these charges. Please note THE SILVER COLLECTIVE does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact DHL or your local customs office.

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country. We recommend contacting your local customs office prior to ordering online, so you are not surprised by any unexpected charges.

If a customer refuses to pay custom charges or left parcel unclaimed, DHL will attempt redelivery. If DHL and/or team is unable to arrange a re-delivery by DHL's cut off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. There will be no refunds for parcels that are not claimed or refused. If the order was able to be Returned To Sender, a refund of the purchase price will be issued deducting the shipping cost. Shipping charges are non-refundable.

Excluded Addresses
 
 

THE SILVER COLLECTIVE does not ship to Mexico and Russia. DHL does not ship to PO Boxes and any US Military APO or FPO addresses.