Frequently Asked Questions
GENERAL
What is your jewellery made of?
All jewellery from THE SILVER COLLECTIVE is made from 925 Sterling Silver and plated in Rhodium, Gold & Rose Gold. All our Sterling Silver jewellery is lead and nickel free.
How can I contact Silver Support?
Get in touch with us via email by contacting online@thesilvercollective.com. We'll get back to you within 1 business day!
You can also contact us through Facebook Live Chat.
When will you have promotions or sales?
We suggest following THE SILVER COLLECTIVE on Instagram @thesilvercollective or subscribe to our mailing list to keep up to date with our promotions and offers.
Can I combine discount codes?
A limit of one discount code may be applied to each transaction. Discount codes cannot be used in conjunction with any other offers.
Do the Earrings come as Singles or in a Pair?
All earrings are sold as a pair unless stated otherwise.
Do you offer gift wrapping?
Yes, Gift Wrapping is available to purchase. You can select Gift Wrapping at checkout and select which items you would like to be gift wrapped.
MY ORDER
Can I change my order?
Unfortunately, we are unable to cancel or amend orders once they have been processed.
We do offer returns for an exchange, refund or store credit, please find further details regarding our Return Policy here.
How do I know what size I am?
All measurements can be found in the item’s product descriptions. Find your perfect fit with our Ring Size Guide Here.
What if an item is sold out?
Most items will be restocked unless it is discontinued or limited edition. You can sign up to be notified when the product becomes available.
Received damaged or incorrect item?
We strive to provide quality jewellery and hope you never receive a faulty or damaged item. Unfortunately, these issues can sometimes arise, and we do our best to resolve the issue as soon as possible.
If you have received a faulty or incorrect item, please contact Silver Support as soon as you receive your order.
Our after-sales team will guide you through the process of resolving the issue. Please contact the team via email with images of the damage or fault so that it can be assessed further.
If you have received a faulty or incorrect item, please contact Silver Support as soon as you receive your order.
Our after-sales team will guide you through the process of resolving the issue. Please contact the team via email with images of the damage or fault so that it can be assessed further.
PAYMENT METHODS
What payment methods are accepted?
We accept Visa, MasterCard and AMEX payments. PayPal is available for express checkout and for payments with credit cards that are not listed. You can also pay for your order using a gift card or store credit. For a seamless checkout, you are able to use your saved payment and shipping information through Shop Pay, Apple Pay and Google Pay.
Afterpay
Afterpay is available for orders over $50 and for customers in Australia or New Zealand.
Klarna
Orders over $50 are eligible to checkout with Klarna. A minimum order amount of $50 is required for all Klarna transactions. Learn more about Klarna here.
RETURNS
How do I lodge a return request?
You may request a return using the by Lodging a Return here .
Once your return is approved a separate email will be sent to you outlining the next steps.
Can I go in-store to return my online order?
Any items purchased online can be returned back to our Westfield Miranda Boutique for a store credit or an exchange. A refund can only be processed from the original place of purchase.
AfterCare
How should I take care of my jewellery?
We recommend removing all jewellery before washing your hands, showering, working out, swimming, applying beauty products, sleeping and handling chemicals.
As the jewellery is plated, we want to avoid any foreign substances that may wear down the plating and show the 925 Sterling Silver behind it. We suggest not applying lotion or spraying perfume directly on to your jewellery. Please wait for your skin to absorb your lotion or perfume to dry before putting on your jewellery pieces.
How should I clean my jewellery?
To clean your jewellery simply polish the metal using our microfiber cloth. Your sunglasses cloth will also do the trick!
Can I have my jewellery engraved?
We do not recommend having any THE SILVER COLLECTIVE jewellery pieces engraved as this will void the warranty.